Dahlen Company, LLC (The)

Consultant Name

Gretchen M. Dahlen


  • Organizational Development & Planning
  • Training

Contact Information


The Dahlen Company, LLC
1952 N. Kollath Road
Verona, WI 53593-8806




E-mail Gretchen M. Dahlen


Ms. Dahlen utilizes her executive experience as a former CEO of a $50 million, 400+ employee business, to help service businesses and organizations improve their effectiveness.  Her credentials include:

  • 25 + years executive-level and Board experience
  • Board director for one of the largest nonprofit organizations in the US, 37 million members
  • Highly rated seminars and meeting/retreat facilitation; experienced presenter
  • Master's degree from the University of Michigan
  • Innovator - Created Consumer Health Ratings (http://ConsumerHealthRatings.com), a guide to online healthcare ratings of cost and quality in the US
  • Experience with the Center for Healthcare Governance (Speaker's Express)
  • Management Consulting & Seminars business started in 1993
  • Past clients include winner of Malcolm Baldrige National Quality Award
  • National and local client base


Management Consulting and Seminars

  • Board and Executive Management/Medical Staff Leadership Retreats
  • Strategic Plan Analysis and Facilitation; Business Plan Development
  • SWOT Analysis: Strengths, Weaknesses, Opportunities, Threats
  • Quality Management, Process Improvement, Lean and Six Sigma principles and techniques
  • Using quick and simple (and powerful) Quality tools and concepts to get significant and quantified results; Executive Refresher available
  • Improving Hospital System Performance, including streamlining & error reduction
  • Meeting Consumer Expectations in Health Care (market-specific data available)
  • Seminars on topics such as Developing a Strategic Plan, Board Performance, Measures of Organizational Success, Healthcare and the Consumer
  • Conference and Retreat Speaker
  • Interim CEO Services added in 2014 (health/healthcare sector)


Sectors and Types of Clients Served

  • Service Sector: Healthcare, Financial Services, Nonprofit organizations & associations, Professional Services
  • Invited Participant, NHS Discussion Dinner at House of Commons, London, England, November 2009

Background Information


St. Olaf College: Bachelor of Arts degree, Psychology, cum laude     Northfield, Minnesota

The University of Michigan: Master's degree, Health Services Administration     Ann Arbor, Michigan


Selected Professional Affiliations

AARP Board of Directors, 2012 to present

American College of Healthcare Executives, Fellow status (FACHE) granted in 1998, recertified through 2020

National Association of Corporate Directors (NACD)

  • Board Leadership Fellow (NACD) - earned in 2016
  • Governance Fellow (NACD) - earned in 2015

Wisconsin Primary Health Care Association Board of Directors, 2010 to 2012

Wisconsin Forward Award, Board of Examiners (state-level Baldrige program)  2005, 2006, 2007, 2008, 2009, 2010

Wisconsin Small Business Development Center Advisory Council: 1996 - 2010


Selected Prior Affiliations

Center for Healthcare Governance: Speakers Express (national)

Madison Area Quality & Innovation Network (MAQIN): Member, Speaker

Past State President (1996-'97) of WI Women Entrepreneurs (NAWBO affiliate)

Former member of TEC, The Executive Committee; ASQ, American Society for Quality


Past Executive Experience

President/Chief Administrative Officer of a critical access hospital system ($50 million, 400+ staff; included multispecialty and satellite clinics, ambulance service, home health & hospice care)

President/CEO of a health-related services company ($20 million, 325 employees)

Interim President/CEO for a statewide hospital/long-term care association in the Midwest

Interim CEO for a west-coast Federally-Qualified Health Center (FQHC)

Executive Director for an FQHC in Wisconsin

Vice President for Planning, Business Development and Marketing, Madison, WI

CEO of a hospital & skilled nursing facility in Minnesota (Twin Cities area)

Executive responsible for clinics, diagnostic and support services, materials management and special projects; major HMO affiliate; Detroit, MI

E-mail Gretchen M. Dahlen

Contact Info:
Additional Information: